FAQ

Account, security, and verification

What is sub-account?
Published on Aug 22, 2023Updated on Feb 11, 20261,797
Why is my account frozen and how do I unfreeze it?
Published on Aug 22, 2023Updated on Feb 12, 202623,344
How do I close my account? (web)
Published on Aug 22, 2023Updated on Feb 11, 2026452
How do I close my account? (app)
Published on Aug 22, 2023Updated on Feb 13, 20267
How do I freeze my account? (web)
Published on Aug 22, 2023Updated on Jan 28, 2026396
How do I update my login password?
Published on Aug 22, 2023Updated on Oct 15, 202528
I haven't received the SMS code
Published on Aug 16, 2023Updated on Feb 9, 202619
How do I create passkeys? (app)
Published on Aug 16, 2023Updated on Feb 11, 202612,412
Disabling cloud sync on your authenticator app
Published on May 12, 2023Updated on Feb 12, 20264,291
What can I do if my device is running in an unsafe environment?
Published on Jan 19, 2023Updated on Feb 12, 2026296

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