All
FAQ
Announcements
Product documents
Notice on BT1 and BT2 Handling
Dear Valued Customers, Starting from the interests of the majority of our users, we have suspended the Segwit2x hard-fork failure handling on November 24. However, as the Segwit2x block has not been dug up steadily up to now, we have decided that if the Segwit2X block could not be dug up steadily until 12:00 on December 5, 2017, the BT1 and BT2 assets will be disposed of as follows: The specific scheme is as follows: OKX will stop converting BT1+BT2 to BTC and BT1/BTC trading.Published on 1 Dec 2017Updated on 17 Nov 2025AnnouncementsHow do I use the Futures Analysis tool?
What's the Futures Analysis tool, and how does it work for me? Regardless of your trading experience, documenting your trades and understanding your trading performance is the first step in becoming a better trader. The futures analysis tool allows traders to quickly and easily evaluate your historical trading performance. With this tool, you'll be able to track your trades in a calendar view, profitability by ticker and see detailed trading related metrics.Published on 3 May 2024Updated on 12 Feb 2026FAQ79OKX P2P dispute handling rules
If the seller fails to do so, the payment will be considered received, and OKX customer support strives to handle all your disputes with care, including the release of the ordered crypto. 4.Published on 28 Aug 2023Updated on 11 Mar 2026FAQ1,101The Segwit2X Hard Fork Failure Handling
Therefore we will trigger the Segwit2X hard fork failure handling procedure on the 21st November, 2017. The details of the procedures are as follow: At 10pm on November 21, 2017, we will freeze the token conversion between BTC and BT1/BT2. At the same time, we will no longer support the BT1/BTC and BT2/BTC trades on our platform. The price of BT2 will also then become 0. Users may convert BT1 to BTC based on the 1:1 principle.Published on 17 Nov 2017Updated on 17 Nov 2025AnnouncementsHow do I avoid liquidation with trading tools and features?
Risk management tools: use our built-in risk management tools, such as portfolio margin and position builder, to better manage your positions.What happens if you get liquidated? If liquidation occurs, we'll close your positions at the current market price to cover your losses. Any remaining funds after covering the loss will be returned to your account. It's important to understand the terms and conditions of our liquidation process to be fully prepared.Published on 2 Aug 2024Updated on 17 Nov 2025FAQ15How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on 17 Oct 2024Updated on 1 Jan 2026FAQ392Handling of ETH Futures Contracts Price Error
Dear valued customers, Our ETH spot index price is affected by an error during an upgrade of the index system, causing the liquidations of positions of certain users from 12:12:05 - 12:21:55 and 13:04:05 - 13:13:55 Jan 25, 2019 (CET, UTC+1). Our team immediately responded and repaired the system once the error was found to minimize the impact. However, a few of our customers are still affected by...Published on 26 Jan 2019Updated on 17 Nov 2025AnnouncementsSuspension on the Segwit2X Hard Fork Failure Handling
If the Segwit2X hard fork eventually failed, we would stick with our previously planned contingency handling i.e. BT2 will return to 0. Please be reminded to pay special attention when you are trading BT2. As the transaction of digital assets involve extensive risks, you are reminded to assess your risk tolerance before participating in these trades. OKX November 21, 2017Published on 21 Nov 2017Updated on 17 Nov 2025AnnouncementsHow long does it take to complete my identity verification?
OKX verifies your identity to keep both your account and the exchange safe. Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here....Published on 5 Sept 2023Updated on 17 Nov 2025FAQ6,828X Layer upgrade and OKT/OKB asset handling FAQ
Deposited OKT will be automatically converted to OKB based on the same average closing price rules.How are other on-chain assets on OKTChain handled? OKTChain will continue operating until January 1, 2026. You should manage and withdraw other on-chain assets before this date.How do I exchange OKT from a cold wallet for OKB? Before January 1, 2026, you can deposit OKT from your wallet to the platform.Published on 13 Aug 2025Updated on 29 Jan 2026FAQ25How do I use the Account long/short ratio indicator?
What's the Account long/short ratio indicator? The Account long/short ratio indicator visualises the ratio of accounts with net long positions to those with net short positions. This is a sentiment analysis indicator. An indicator featuring a high long-short ratio signifies positive expectations among investors. The display of Account long/short ratio indicatorHow do I turn on the Account long/short ratio indicator?Published on 16 May 2024Updated on 12 Feb 2026FAQ18How do I use the Top account long/short ratio indicator?
Long/short ratio (Accounts) ratio is calculated as accounts with net long positions/ accounts with net short positions. The display of Top account long/short ratio indicatorHow do I turn on the Top account long/short ratio indicator?Published on 16 May 2024Updated on 12 Nov 2025FAQ21How do I use the Top position long/short ratio indicator?
What's the Top position long/short ratio indicator? The Top position long/short ratio indicator visualises the ratio of total long position value to total short position value among the top 5% of traders with the largest open position value. When long positions exceed short ones, it indicates investor optimism and confidence in the market's growth among the top 5% of traders with the largest open position value. This suggests a bullish sentiment.Published on 16 May 2024Updated on 10 Sept 2025FAQ14Integrating OKX Signal Bot with Runbot.io
With more than 40 different risk management rules at your disposal, you'll have all the necessary tools to effectively safeguard your investments!Step 3: Optimizing your Strategy Now that you have picked your indicators and set up your risk management rules, let’s find the best parameters for your strategy with the Optimizer tool, if you prefer not to do it manually. Optimizing it is where the real magic happens, it’s an exclusive Runbot tool.Published on 8 Nov 2023Updated on 1 Apr 2025Product documentationHow do I automate grid trading strategies on futures grid trading bot?
The futures grid trading bot has three modes: long, short and neutral. With long selected, the bot will only open and close long positions. With short selected, it only opens and closes short positions. With neutral selected, the bot will open or close shorts above the market price and open or close longs below the market price. A critical difference between the spot grid automated strategy and the futures trading bot is the ability to trade with leverage.Published on 13 Jun 2024Updated on 10 Sept 2025FAQ24