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P2P featured ad policy (MENA region)
This policy outlines the eligibility criteria and selection process for featuring ads on our P2P marketplace. Featured ads are displayed at the top of the marketplace, offering increased visibility and potential for higher trading volume for eligible merchants.How can I be eligible for the P2P featured ad? Merchant Tier: only Diamond Merchants are eligible for featured ad. Performance Metrics:...Published on 6 Apr 2024Updated on 15 Oct 202521What do I need to do when I change my country of residence?
Before following Guide A or Guide B below: Open the OKX app and go to Menu Go to your Profile Tap Country/Region Guide A Select Next to proceed to the selecting process of your country/region of residence Proceed to select Next to be able to change your country/region of residence Select your new country/region of residence from the available list and select Confirm Select your country/region of residence before confirming it You'll be redirected to a guide page and you have to complete the relevantPublished on 10 Apr 2025Updated on 16 Mar 2026498How do I unlock my deposit when the Travel Rule additional verification is required?
Fill in all the necessary sender's information Under certain circumstances, you're required to select your sender's country or region of residence in the Country/region field Once your additional verification is successful, your deposit will be unlocked3. a) ii. If you're buying crypto with a debit or credit card via a third-party channel (for example, Simplex / Banxa / Alchemy Pay etc.)Published on 29 Apr 2024Updated on 18 Feb 2026191How can I switch the site to my preferred language?
This ensures that you can easily switch to your preferred language within the regions supported by us. Here’s how to select the Language option from the top menu to view the available languages.Published on 15 Jan 2026Updated on 13 Mar 202611What's KYC: What to expect and why it matters?
KYC involves several layers of verification depending on your activity, region, and risk profile. Here's what the process may include:1. Identity Verification Upload a clear photo of a valid government-issued ID that meets the requirements of your region (e.g., passport or driver’s license) Take a live selfie or use facial recognition to match your ID Our system checks for document validity and tampering using secure verification tools2.Published on 24 Jun 2025Updated on 15 Jan 202651What is the New User Full Rebate Program?
Region and Channel Variation: Reward amounts, eligible trade types, minimum trade thresholds, activity duration, and daily reward compositions may vary by country/region and acquisition channel. Reward Value Fluctuation: The value of crypto-based rewards may fluctuate. OKX doesn't guarantee the value of rewards at the time of use or withdrawal. Prices of digital assets, including stablecoins, can increase or decrease at any time.Published on 16 Mar 2026Updated on 16 Mar 2026Travel Rule FAQ
By implementing the Travel Rule, we aim to enhance transparency and traceability in virtual asset transactions, similar to the obligations of traditional financial institutions.The impact of Travel Rule on users The implementation of Travel Rule measures at OKX will be gradual and primarily affect users in regulated regions.Published on 20 Jul 2023Updated on 5 Feb 2026798Why is my deposit locked?
Deposit and other features frozen due to incomplete assessments In some regions, you may be required to complete additional questionnaires or assessments before you can access all OKX features, including deposits. Please check for any required assessment prompts in the banner of your OKX app and complete them as instructed. If the issue persists after completing the required assessments, please contact the OKX Assistant for further assistance.Published on 19 Dec 2023Updated on 3 Mar 2026969How do I verify an individual account?
Open the User Center pageIdentity verification Basic info Country of Residence Nationality Local Language name (if applicable) Full name Date of birth ID number ID type Residential address ID documents We accept valid government-issued IDs from eligible countries that meet your region's requirements (e.g., passports, driving licenses, etc).Published on 25 Sept 2023Updated on 19 Mar 202630,768Passkey FAQ
What if I receive a message saying passkeys aren't supported in my region? If you see a message stating that the Passkey feature is not supported in your region on this device, it may be due to an outdated app version. To proceed: Update your app to version 6.111.0 or above Follow the on-screen instructions to reset or remove your passkey if needed7. Is setting up a passkey required? Passkey setup is optional but highly recommended.Published on 19 Mar 2025Updated on 4 Mar 2026116How do I change my verified name?
Note: this feature may not be available in all regions. If you’re unable to access it, please contact the OKX Assistant for support.On the app Go to Main menu > Profile Select Identity verification from the Profile Select Identity verification from the user center page Select the Legal name option to update your name and you'll be asked to reconfirm before proceeding to the next phase.Published on 18 Mar 2026Updated on 19 Mar 2026USDG on X Layer FAQ
The 4.1% APY rewards program is available globally with some regional restrictions. The program is NOT available to customers in the following jurisdictions: USA UK European Economic Area (EEA) Brazil Australia UAE Turkey Singapore All other regions can participate by holding USDG on X Layer via OKX Wallet, connecting their wallet to the exchange, and claiming rewards weekly. The APY is subject to change, and users should refer to the X Layer Terms of Service for complete details.Published on 21 Oct 2025Updated on 18 Dec 202511Why did my identity verification fail?
Country/Region Not Supported Our services are not available in all countries or regions. Certain jurisdictions are restricted or may only receive limited services.Published on 5 Sept 2023Updated on 23 Feb 202611,507Supercharge your supercharts Terms & Conditions
Not all products are offered in all regions. For more details, please refer to the OKX Terms of Service and Risk & Compliance Disclosure. Additional disclaimers applicable to specific regions United Arab Emirates i. This activity does not constitute and shall not be considered to be (i) investment advice or an investment recommendation, (ii) an offer or solicitation to buy, sell, or hold virtual assets, or (iii) financial, accounting, legal, or tax advice.Published on 1 Oct 2025Updated on 6 Nov 202528What's OKX Affiliate Program?
The trader’s country/region of residence is a non-commissionable country/region. The trader is a market maker or broker. The trader’s transaction fee level reaches VIP5 or VIP6, and the monthly commission cap of 100,000 has been reached. For traders at VIP7 or above, commissions are not applicable. The trader uses a managed sub-account. Non-Chinese affiliates cannot earn commissions from Chinese traders' transactions.Published on 27 Sept 2023Updated on 16 Mar 20263,168