All
FAQ
Announcements
Product documents
OKX Trading Rebate Card - Terms and Conditions
OKX may delay the distribution of Mystery Boxes or rewards due to system issues or other special circumstances. If you haven't received the Mystery Boxes or rewards within 48 hours after the completion of tasks eligible for Mystery Boxes or rewards, please contact customer service, and we'll actively follow up on the situation. OKX has the right to suspend, freeze, and/or seal user accounts and assets within the accounts according to applicable laws or OKX's terms of service.Published on Oct 9, 2023Updated on Jan 8, 2026324How do I migrate my email address or phone number to another account? (web)
Please read it carefully and check the agreement boxes Read through the consequences of closing the account Select close account and Yes, I'm sure to confirm the request Enter the 2FA code to complete the request Note: Transfer all the assets before migrating email from the other account, which will be closed to prevent data and asset loss.Published on Aug 22, 2023Updated on Mar 4, 2026383How do I use the Account long/short ratio indicator?
When trading futures, head over to the Indicators option on the top menu above the chart and select it Select the Indicators option to load the indicator settings page Indicator settings pop-up page will appear, select sub-chart indicators option on the top menu Check the box of the trading data indicators for the Account long/short ratio Select Acc. L/S indicator and set your preference on the details before proceeding For App: select Trade > Spot > Chart (logo) > Indicators > Top Acc.Published on May 16, 2024Updated on Feb 12, 202618How do I use the Taker buy/sell volume indicator?
When trading futures, head over to the Indicators option on the top menu above the chart and select it Select the Indicators option to load the indicator settings page Indicator settings pop-up page will appear, select sub-chart indicators option on the top menu Check the box of the trading data indicators for the Taker buy/sell volume Select Taker B/S indicator and set your preference on the details before proceeding Learn more on how you can explore the chart trading layout here.Published on May 16, 2024Updated on Sep 10, 202528How do I use the Open interest indicator?
When trading futures, head over to the Indicators option on the top menu above the chart and select it Select the Indicators option to load the indicator settings page Indicator settings pop-up page will appear, select sub-chart indicators option on the top menu Check the box of the trading data indicators for the OI Select Open interest (OI) indicator and set your preference on the details before proceeding Learn more on how you can explore the chart trading layout here.Published on May 15, 2024Updated on Sep 10, 202521How do I whitelist OKX Emails?
If the email service provider is pushing OKX emails into your spam folder, you can follow the below instructions to whitelist our email addresses.Gmail Log in to your Gmail account and select Settings and See all settings Open settings page Find the Filters and Blocked Addresses tab and select Create a new filter Create a filter Insert okx.com into the From field and select Create filter Check the box next to Never send it to Spam and select Create filter Select Never send it to Spam optioniCloudPublished on Nov 26, 2024Updated on Sep 8, 202567How do I use the Top account long/short ratio indicator?
When trading futures, head over to the Indicators option on the top menu above the chart and select it Select the Indicators option to load the indicator settings page Indicator settings pop-up page will appear, select sub-chart indicators option on the top menu Check the box of the trading data indicators for the Top account long/short ratio Select Top Acc. L/S indicator and set your preference on the details before proceeding Learn more on how you can explore the chart trading layout here.Published on May 16, 2024Updated on Nov 12, 202521How do I use the Top position long/short ratio indicator?
When trading futures, head over to the Indicators option on the top menu above the chart and select it Select the Indicators option to load the indicator settings page Indicator settings pop-up page will appear, select sub-chart indicators option on the top menu Check the box of the trading data indicators for the Top position long/short ratio Select Top Pos. L/S indicator and set your preference on the details before proceeding Learn more on how you can explore the chart trading layout here.Published on May 16, 2024Updated on Sep 10, 202514How do I complete the required tasks shown in the app?
If there's an additional comment box, you may include any extra context that might help with the review. After submission Once you've completed all fields and uploads, our team will review your submission. If you have further questions or need help uploading your documents, feel free to contact us via our chatbot on our Support Center.Published on Jul 3, 2025Updated on Jul 10, 202535How do I check on updates to my support ticket?
To reply, scroll to the reply box at the bottom of the page. Type your message or attach any supporting files. Click Send or Reply to continue the conversation with our support team. Note: Please continue all discussions about your issue within the original support ticket instead of creating new ones. This ensures our support team can see your full conversation history, understand the context clearly, and resolve your issue more efficiently.Published on Oct 17, 2025Updated on Jan 27, 202638How do I place a TP/SL with Limit Order?
App: Limit Order > Amount > tick and select Advanced (TP/SL) > Set your TP/SL > Confirm > Buy Insert and select your preferred details for the order Enable TP/SL Check the TP/SL box: after entering the order price and size, check the box next to [TP/SL] to activate the settings for Take Profit and Stop Loss. Set Trigger prices TP trigger price: this is the price at which your Take Profit order will be triggered.Published on May 31, 2024Updated on Feb 12, 2026279How do I turn on the Economic Calendar on the original chart?
On the web Load the trading chart by navigating to the trading page, select the market you wish to trade in (for example, Spot, Futures) Select the Chart settings option Enter the Chart settings by selecting the option from the main menu In the chart settings menu, look for the Events option and check the boxes to turn the feature on before proceed to confirm it Head to Events and select all of the available options Once enabled, economic events will appear as markers or labels on the chart, alignedPublished on Mar 10, 2025Updated on Sep 10, 20253How do I buy Tether (USDT) with Raast?
Receive USDT: In the pop-up box, enter the appropriate amount of USDT and your selected payment method, making sure to select Raast in the payment method field. Select Buy USDT to finish your purchase. Note: Your acquired USDT tokens will be placed into your Funding Account as soon as the vendor confirms payment.FAQCan I buy USDT with bank transfer on OKX P2P Trading, or can I only use Raast?Published on Apr 4, 2024Updated on Nov 17, 2025343How do I buy Tether (USDT) with fastPay?
Receive USDT: In the pop-up box, enter the appropriate amount of USDT and your selected payment method, making sure to select fastPay in the payment method field. Select Buy USDT to finish your purchase. Note: your acquired USDT tokens will be put into your Funding Account as soon as the vendor confirms payment.FAQWhat's USDT and why is it useful? USDT is a stablecoin that is pegged to the value of the US Dollar.Published on Mar 12, 2024Updated on Nov 17, 202582How do I buy USDT with Belarusbank?
Receive USDT: In the pop-up box, enter the appropriate amount of USDT and your selected payment method, making sure to select Belarusbank in the payment method field. Select Buy USDT to finish your purchase. Note: your acquired USDT tokens will be put into your Funding Account as soon as the vendor confirms payment.FAQIs it safe to buy USDT using Belarusbank on OKX P2P Trading?Published on Mar 12, 2024Updated on Nov 17, 202538