All
FAQ
Announcements
Product documents
How do I change the chart type?
We provide you with a variety of options to select the chart type that best aligns with your trading style, ensuring a personalized trading experience. For example, by simply choosing TradingView when you're trading on our platform, you gain access to an extensive array of chart types and advanced tools. This integration significantly boosts your analytical abilities, empowering you to make...Published on 5 Nov 2024Updated on 10 Sept 202513How do I change my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your email address.Published on 6 Sept 2023Updated on 9 Feb 20264,032How do I change my verified name?
Tap the edit icon to edit your name Select Confirm to proceed to change your name Fill in your Full name in English and Full name in Korean, then select Save changes to complete your name change. Select save changes once you've filled in your new namePublished on 18 Mar 2026Updated on 18 Mar 2026How do I change my authenticator app?
Select Profile and settings > Security > Authenticator app > Change authenticator app. Select user center on main page Follow the on-screen instructions and select Next. Complete the two-factor authentication (2FA) verification. You'll receive an email/SMS confirmation upon changing authenticator app successfully.Web Go to the Profile icon and select Security. Find Security on the Profile page Find authenticator app and select Change.Published on 11 Sept 2023Updated on 16 Mar 20264,242How do I change my phone number?
Note: you're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your phone numberPublished on 7 Sept 2023Updated on 12 Mar 202614,286How do I change my login password?
If you are unable to change the password on your own or are unsure how to proceed, please contact customer support for assistance.Published on 22 Aug 2023Updated on 4 Mar 202619,535How do I change and reset my chart layout?
This option is useful if you've made significant changes and want to start fresh, or if you're troubleshooting an issue with the interface.Published on 27 Nov 2024Updated on 10 Sept 202517What do I need to do when I change my country of residence?
If you need to close positions or manage unsupported assets, your transition journey will be customized to help you navigate these changes smoothly and efficiently.How do I change my country of residence?Published on 10 Apr 2025Updated on 16 Mar 2026498How do I verify OKX's ownership and balance of the wallet address?
Create ~/.bitcoin/bitcoin.conf file and open it with an editor or run the command of vi ~/.bitcoin/bitcoin.conf ,edit server=1 rpcuser=OKX rpcpassword=OKXWallet Enter the bin directory,run ./bitcoind command,and start the node Wait for the node to synchronize to the latest height. It takes about 12 hours To query the balance from the OKX snapshot height, you need to roll back the node to that height after synchronizing to the latest height.Published on 26 Sept 2023Updated on 26 Jan 2026995My authenticator app isn't working, what should I do?
If this doesn't help, you'll need to change or unlink your authenticator app. For your security, you won't be able to withdraw funds or use P2P trading within 24 hours of changing or unlinking your authenticator app.I want to change my authenticator app You can switch to another authenticator app or change your current app's authenticator key in your OKX account. To do this, refer to the guide below: How do I change my authenticator app?Published on 11 Aug 2023Updated on 9 Feb 20261,919My mobile phone isn't working, what should I do?
For your security, you won't be able to withdraw funds or use P2P trading within 24 hours of changing your phone number.I want to change my phone number You can switch to a new phone number in your OKX account. To do this, follow the guide below: How do I change my phone number? If you've mobile verification enabled for logins, you can still log in without it. Start logging in and select Switch verification method (in the app) or Call me instead (on the web).Published on 22 Aug 2023Updated on 27 Jan 2026459Index components weightage adjustment FAQ
What are the highlights of the changes to the index component weighting? You may refer to the table below for the changes: Changes Before After 3 or more index components are available Components are weighted equally Components are weighted by their pre-set weighted values Component's price deviation limit The deviation limit was ±3%.Published on 14 Dec 2023Updated on 12 Feb 202613How do I reset Two-factor authentication (2FA)?
If you have further questions, please check the following relevant articles: I haven't received the SMS code How do I change my login password?Published on 15 Sept 2023Updated on 3 Mar 20266,111How do I turn on Hedge mode?
Changes in position mode may require reconfiguration of your trading strategy. By enabling hedge mode, you gain more flexibility in managing your trades, allowing you to hedge risks and execute advanced trading strategies more effectively. Learn more about other trading-related topics here.Published on 7 May 2025Updated on 10 Sept 20258How can I switch the site to my preferred language?
Once in the User Center page, select Preferences and Language from the list on the page to change your app languages.On the web Head over to the User Center, select the Preferences section and choose Language from the options available. This will display all the languages that are currently supported, allowing you to select the one that best suits your needs.Published on 15 Jan 2026Updated on 13 Mar 202611