OKX Australia Financial Pty Ltd only offers crypto derivatives and margin services to 'wholesale clients' as defined under the Corporations Act 2001 (Cth). Terms such as 'wholesale', 'professional' and 'sophisticated' are used to describe clients who meet certain criteria, such as having significant wealth or relevant investment experience, allowing them to be treated as 'wholesale clients' (and differently from 'retail clients').

Before you continue, please note the following: The recovery methods described in this article apply only to withdrawals sent to a third-party wallet. Recovery requires access to the private key or seed phrase of the original address. If your withdrawal was sent to an exchange platform, please contact the exchange’s support team for assistance.Retrieve it via Web3 walletApp 1. Import your third-party wallet into OKX Web3 wallet via seed phrase or private key.

Begin investigation and recovery only from a trusted device and network Follow up with these steps: Run a full antivirus scan on all devices. Remove unfamiliar apps or software. Check recovery options (email, phone, 2FA) across critical accounts to ensure they remain under your control. Note: if you lose access to your recovery email or device, prepare identity verification documents and contact support immediately.How can I prevent a Trojan horse takeover?

You can refer to the deposit page for the estimated recovery time and check back later.

Currently, we only support the recovery of below-minimum deposits for certain crypto. If you need assistance recovering such funds, please contact customer support. Please note that additional recovery fees will apply.2. Network fees for withdrawals The actual withdrawal fee you pay may differ slightly from real-time onchain fees or fees on other platforms.

Once your account has been verified, you'll have to demonstrate that you meet the definition of a wholesale client as set out in the Corporations Act 2001 (Cth). What are the supported products I can access as an OKX Australia customer?

Note: always back up any recovery phrases or login credentials before uninstalling, especially for your wallet app.Switch network Try switching networks (for example, from mobile data to Wi-Fi, or vice versa) to rule out network connection issues.Contact Support If the issue persists after completing the steps above, please contact the OKX Assistant for further assistance.

Protect your privacy: Never share your recovery phrase, private keys, or SMS verification codes with anyone. Learn more with additional educational resources located here. Find out how you can avoid modern cryptocurrency scams and how to report them so you can protect yourself and others from falling victim.

Reinstall the app If the previous steps don’t work: Remove the app from your device Restart your phone Download the latest version from the official app store Log in again Always make sure you back up your recovery phrase or login credentials before uninstalling the app.When should I contact support?

If your previous device may be compromised, it’s best to use a secure device for any account recovery or checks to reduce the risk of unauthorized access.

This means if crypto assets are stolen, recovery is almost impossible—making crypto accounts attractive targets for thieves. Without adequate security, an unauthorized user could steal your funds with no chance of recovery. To protect your assets, we offer advanced security features and encourage vigilance against phishing attacks, which are among the biggest threats to crypto users.

When you place an order, you can specify your own client order ID by specifying the parameter clOrdId, which can later be used as an identifier in place of ordId when calling an order cancellation, amendment or retrieval endpoint. 1 # market order 2 result = tradeAPI.place_order( 3 instId="BTC-USDT", 4 tdMode="cash", 5 side="buy", 6 ordType="market", 7 sz="100", 8 clOrdId="003" # you can define your own client defined order ID 9 ) 10 print(result)11. How can I get details about a certain order?

Information about: digital currency exchange services is prepared by OKX Australia Pty Ltd (ABN 22 636 269 040); derivatives and margin by OKX Australia Financial Pty Ltd (ABN 14 145 724 509, AFSL 379035) and is only intended for wholesale clients (within the meaning of the Corporations Act 2001 (Cth)); and other products and services by the relevant OKX entities which offer them (see Terms of Service).

OKX is not responsible for any resulting losses and can not guarantee the recovery of outstanding funds. 4. Use of offensive language: If both parties use offensive language on the OKX P2P Platform, including but not limited to chat tools with users, customer support live chat, and order comment section, and multiple disputes are filed against a single user based on this, the user's account may be partially or entirely suspended from trading.

Information about: digital currency exchange services is prepared by OKX Australia Pty Ltd (ABN 22 636 269 040); derivatives and margin by OKX Australia Financial Pty Ltd (ABN 14 145 724 509, AFSL 379035) and is only intended for wholesale clients (within the meaning of the Corporations Act 2001 (Cth)); and other products and services by the relevant OKX entities which offer them (see Terms of Service).